Refund & Return Policy

At Kam’s Cerams, every piece is thoughtfully handmade, making them truly one of a kind. 
✅ Refunds

• We accept returns within 3 days of delivery.

• Items must be unused and in original condition.

• Buyers are responsible for return shipping costs.
  
  🔁 Restocking Fee

• Returns due to buyer’s remorse (non-damaged, unwanted items) are subject to a 15% restocking fee to cover handling and repackaging.
   

❌ Non-Returnable Items

• Custom or made-to-order pieces cannot be returned unless they arrive damaged or defective.

• Please note: Natural variations in color, shape, and glaze are part of the handmade process and are not considered defects.
   

📦 Damaged in Transit?

If your order arrives broken:

1. Please send clear photos of the item and packaging within 3 days of delivery.

2. We’ll issue a refund, or offer store credit — your choice.
    

📬 To Request a Return

Email us at kams.cerams@gmail.com with your order number and reason for return. We’ll guide you through the next steps.